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FAQ

​​​​​​​​​​​​​​​​ The Housing Bank For Trade & Finance responds to whatever queries you have in regards to any of our services. Your questions and answers will be found in this Frequently Asked Questions (FAQs) section. We have classified questions with their ideal answers in different categories based on subject relevance to facilitate the search process.

Asked Question

  • Why the Small Business loan from Housing Bank is your ideal solution? Why the Small Business loan from Housing Bank is your ideal solution?

    We have a dedicated center for small enterprises that provides the needed support to our clients to obtain the suitable financing that meets their expectations with competitive interest rates with flexible loan tenor

  • What kind of services does HBTF offer in the field of Foreign Currency Trading? What kind of services does HBTF offer in the field of Foreign Currency Trading?
    • FX cash trading service.
    • FX margin service
    • FX Forward service
    • FX swaps service
    • FX Options service
    • FX Futures service and Options on FX futures service
    • Interest rate swap service.
  • CliQ4? CliQ4?
    CliQ4?
  • When can I utilize the Call Center (Iskan 24/7) service? When can I utilize the Call Center (Iskan 24/7) service?

    Call Center (Iskan 24/7) representatives are available to answer your questions 24/7 . including official holidays and vacations.

  • What are the available payment instructions on credit cards? What are the available payment instructions on credit cards?

    Available payment instructions on credit cards: 5%

  • Will my bank provide me with different IBAN for each of my accounts? Will my bank provide me with different IBAN for each of my accounts?

    Yes, for all accounts that accept outgoing or incoming transfers or both.

  • Who is qualified to open a Basic Account ? Who is qualified to open a Basic Account ?

    Jordanian residents who are legally qualified to deal with banks and do not have any type of bank account with any of the banks operating in the Kingdom and wish to deal with the bank within the limits and costs commensurate with their income and circumstances.

     

  • Is there any interest-free period on my credit card transaction? Is there any interest-free period on my credit card transaction?

    The interest-free period may reach to 55 days depending on the date of transaction. There is no interest-free period on withdrawal cash transactions.

  • CliQ10? CliQ10?
    CliQ10?
  • How does the Housing Bank help its customers to deal with the negative repercussions of the Corona (Covid 19) pandemic? How does the Housing Bank help its customers to deal with the negative repercussions of the Corona (Covid 19) pandemic?

    The Housing Bank has provided several options, in cooperation with local and external entities, to cover the needs of its customers from small, medium and large companies, and to help deal with the negative repercussions of the Corona pandemic, and to provide these companies with the necessary funding to conduct their business at competitive interest rates and flexible payment periods within various economic sectors, in a manner that ensures that these companies are able to maintain the functioning of their business, pay the salaries of their employees, and covering their various operating expenses.

  • What is the minimum balance required to open a Mustaqbaly account? What is the minimum balance required to open a Mustaqbaly account?

    100 JD is the minimum balance to open a Mustaqbaly account

     

  • What documents should I bring to get a housing loan? What documents should I bring to get a housing loan?

    Salary certificate or proof of income Presale or initial sale contract [Applicable incase of buying] / Property Registration Document [Property Deed] / Landscape blueprint [Land Map issued by Land Registration department] / Site location blueprint Real-Estate / License Proof of identity [I.D]

  • How can I Register to the Iskan Mobile – Corporate ? How can I Register to the Iskan Mobile – Corporate ?

    By visiting any of our branches and filling the form.

  • How long is the loan tenor repayment period? How long is the loan tenor repayment period?

    Loan tenor up to 10 years

  • What are the advantages of opening a Salary Account with Housing Bank? What are the advantages of opening a Salary Account with Housing Bank?

    You can withdraw your salary in advance at any time of the month

    Free Debit Card to withdraw cash from ATM machines or purchase from retail stores and outlets

    Free access to all Housing Bank electronic services (Call Center (Iskan 24/7) , Phone Bank, Iskan online,Iskan Mobile and Iskan SMS)

    Pay different utility bills

    You can apply for loans or credit facilities you need with preferential terms

    You will be notified at the date in which your salary is deposited, your account balance and any transactions made on your account, by signing up to the SMS messaging service for free.